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Custom Dresses | | | Celebrity Inspired | | | Maternity Dresses | | | Junior Dresses | | | Men's Wear | | | Jewelry | | | Fabric Reservation | | | Your Cart |  |
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How come your prices are so low? Are your dresses high quality? We know our dress prices are dramatically lower than those you’ll find at stores and other sites. The explanation for this is actually quite simple -- we’re both the brand and the store. In most instances, the company that makes the dress -- or more likely, the company buying the dress from the company making the dress (it gets very convoluted ) -- and the company selling the dress are different. The more links in this distribution chain, the higher the price the customer pays. We’ve streamlined this whole process. Thanks to the Internet, we’re able to offer our Coco Myles branded dresses exclusively on our website. We sell direct to consumers only. Thus, there are no stores – or other intermediaries – clogging up the distribution chain and raising your costs. Our dresses are of the highest quality materials and are lined. We’re certain that we offer the best value proposition of any dress retailer. After receiving our dresses, we’re sure you’ll agree.
Do you have a store that sells the dresses you offer on your website? No, our dresses are available only from our website. By not incurring the costs of traditional retailers (such as inventory, rent, etc.), we’re able to offer you our dresses at incredible prices. If you’re not comfortable ordering online then you can place your order via telephone (1-866-599-COCO) with our customer service department Monday through Friday between 9:00 am and 5:00 pm Eastern Time. You can also email us with your order or inquiry and we can contact you at your convenience.
Do you offer a Maternity and/or Jr. Bridesmaid dress? Yes, we do. These dresses can be found at our Maternity Wear and Jr. Bridesmaid sections of our site. These dresses can also be customized in any of our fabrics so that they match perfectly with any other dresses ordered from us.
Yes, we can ship our dresses anywhere in the world! If you'd like a quote for the additional charge required for an international order then please enter your order into our Shopping Cart. There's no need to complete your order in order to obtain the quote. When you get to the "Enter Shipping Address" section, please enter your country (using the dropdown menu) and other address information. Click "Next" and you'll be provided with a precise quote for international shipping and handling. Please note that this quote will cover any and all additional charges including, shipping, handling, duties, taxes, etc. All international orders are shipped via FedEx Int'l Priority. If you need further assistance please email us and we'll be happy to help.
How long will it take to get my dress after I order it? Usually, our dresses are delivered to customers within 6 weeks after they’re ordered, including international orders. If you need a dress faster than our quoted 6-week delivery then please contact Customer Service and we will try to help you any way we can. Please note that we generally ship our dresses via UPS Ground for orders delivered in the United States. UPS Ground shipping in the United States is $8.00. If needed, we can also ship dresses via overnight delivery for an additional charge of $35.00 within the continental United States. We also offer 2-Day Delivery ($20.00). These options are provided in our shopping cart when you make your purchase.
What size dress should I order? We pride ourselves on our sizing. To determine your size, please follow the instructions on how to achieve perfect body measurements in our “Sizing” section. Although we offer our dresses in traditional retail sizes, we recommend that you use these sizes only as a general guide to finding the best fit. Since each dress is cut somewhat differently, we think it is better to provide you with the actual specifications for each dress so that you have a better idea of exactly how a particular dress will fit. Our dress specification window is provided next to the measuring tape icon below the image of the dress being created. Generally, we provide the bust, waist, hip, and length measurement for each dress. We also inspect our dresses prior to shipping to make sure they're within 1/2" of the specifications we post on our site. If your body type falls between two sizes then we recommend you order the larger size. Of course, you can always contact Customer Service if you have any questions about sizing.
What if my body size does not match up to your sizing specifications? We also offer mix-and-match sizing whereby our Custom Couture dresses can be made with the top and bottom in different sizes. The dress is still a one-piece gown but simply uses different sizing for the tops and bottom that may be better suited to your body type. We recommend using this service if your bust and waist measurements are off by more than two sizes as per our specifications (e.g., size 8 bust and size 14 waist). There is an additional $20.00 charge for this service. If you'd like to use this service, please add $20.00 to our Additional Charges field at checkout. Please then send us an email after you order to advise us of the specific sizing you need for the top and bottom of the dress. We'll then confirm all details in a return email confirmation to you..
What are the lengths of your dresses? The lengths of our dresses vary depending on style. We provide the lengths for each of our dresses in our Dress Specification window located next to the measuring tape icon. If you would like to have our dresses made with additional length, or less length, we can do this for an additional charge of $10.00 (up to 6"). If this is something you’re interested in, please email us. You can also just add $10.00 to the Additional Charges field at checkout and then email us to advise how many inches we should add or subtract from the dress length. We will then confirm your order, including length details, via email.
Am I limited to the colors you offer? No, we can also try to source colors for you if you're ordering multiple dresses. We carry a running inventory of the fabrics we show on our site. However, if there is a particular color you want that we don’t offer then we can attempt to source that color for you. Generally, this process takes approximately 3 weeks which includes the time it takes to send you samples of swatches for you to approve. This service costs an additional $20.00 per dress and is payable when the dresses are ordered. Please contact us if this is something you are interested in doing.
Can I choose different color beading for my dress? Yes, although we display our beading patterns in colors matching the dress’ fabric color, you can choose to have any color beading you'd like. If you choose to do this, you can order from our website but please follow-up your order with an email informing us of the beading color you'd like. We’ll always confirm your selection via a return email.
Will my dress need alterations? As mentioned above, because of our dress-specific sizing, we’re confident our dresses will fit better than those available at retail stores. However, every body is slightly different. In general, formal dresses will usually require minor alterations for a perfect fit.
What forms of payment do you accept? We accept the following major credit cards: MasterCard, Visa, American Express, and Discover. We also accept payment via bank check and money order. If you would like to pay by check or money order, please email your order to us and send your payment to: Coco Myles
Is the information received by Coco Myles private? Coco Myles promises that any information it receives from customers, or prospective customers, remains private and is not shared with any third parties.
We realize that some people are hesitant to provide credit card information over the Internet and we do everything we can to help alleviate those fears. All credit card transactions take place in a secure area of our site. We use Secure Socket Layers, commonly referred to as SSL, which is the industry standard in transferring information for the process of online orders. SSL allows the information you provide us to be encrypted and translated into a highly indecipherable code. All credit card processing is performed by PayPal/Verisign, the leader in online payment processing and data encryption.
Can I cancel my order after you have processed it?
Can I return my dress if I am not satisfied? We want your shopping experience to be fun and easy. We also think we offer the best quality dresses available online. However, if you are not fully satisfied with your purchase then you may return your dress for any reason. We believe our return policy is unique since, unlike other retailers or sites, we accept returns for custom made garments. That’s how confident we are that you’ll love our dresses! In order to make a return or request an exchange, you must request a return authorization number from Customer Service. In order to do so, simply click on to the 'Returns' section of the site. There you will be asked to provide your order number and reason for return. Please note that any returns must be requested within 48 hours of receiving your garment. If the return request is timely received then you will receive, via email, a return authorization number along with information on how to return the dress to us. Dresses must be returned in their original condition, unworn except for trying it for fit and appearance, and with all tags in place. Any returns are shipped back at the customer’s expense and must be postmarked for return within seven (7) days of the receipt of the merchandise. Because our dresses are custom made merchandise we must insist on strict adherence to our return policy’s terms and conditions. In addition, we will charge a $25.00 restocking fee. Also, please note that any shipping and special additional charges are not refundable.
What is the size range for your dresses? The beauty of being a custom dress manufacturer is that our dresses are available in virtually any size. Our sizing charts specify the measurements for sizes 0 through 32. If you need a dress larger than size 32, or smaller than a size 0, then we may be able to create it for you. You can contact us via email or phone to inform us of your measurements and we will produce a dress in the appropriate size.
What is the difference between Satin and Charmeuse? Satin is a weightier fabric that smoothes over the body and gives a clean line. Our satin contains 3% lycra which provides the dress with a better fit. Charmeuse is a silkier and lighter fabric that contours more to the body. It has more movement and shows more of the body’s natural shape.
What is the size of your shawls? Our shawls measure 71½ inches in length and 19 inches in width. The beading on our shawls runs along the entire width of the shawl on both ends.
Yes, we think we owe it to our customers to send swatches for free via regular mail. Since we operate entirely online, we realize that you may want a better representation of our colors than what is seen on your computer monitor. If you would like us to send you swatches, please email us with your request and we'll get them right out to you. |
