Returns:

We want your shopping experience to be a fun and easy one. We also think we offer the best quality dresses available online. However, if you are not satisfied with your purchase then you may return your dress. In order to make a return or request an exchange, you must request a return authorization number from our customer service department.

If you wish to make a return, please click here to send a return request via email. Please be sure to provide your order number and a reason for the return. Please note that any returns must be requested within 48 hours of receiving your garment. If the return request is timely received then you will receive, via email, a return authorization number along with information on how to return the dress to us. We will also send you a shipping label that you need to use for your return. Dresses must be returned in their original condition, unworn except for trying it for fit and appearance, and with all tags in place. Any returns are shipped back at the customer’s expense and must be postmarked for return within seven (7) days of the receipt of the merchandise. Because our dresses are custom made merchandise we must insist on strict adherence to our return policy’s terms and conditions. In addition, we will charge a $25.00 restocking fee against the credit issued for the return. We also cannot refund any charges associated with expedited shipping and/or production or international shipping and handling.